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Item | Description |
Number of Attempts | Number of alert messages to be sent to the alert group before escalating to the next alert group. |
Alert Scheduled Supervisors Only | Send alerts only to supervisors that are scheduled during the time of the alert. |
With Service | Send alerts only to supervisors that are scheduled at the time of the alert with the specified service type. |
Employee check box | R814 - Send an alert to the 'Alert Email address' or 'Alert SMS' defined for the employee. R900 - Send an alert to the employee's Mobile phone and Email, as configured in Schedule Xpress |
Customer check box | Send an alert to the email address defined for the customer. |
Site check box | Send an alert to the email address defined for the site. |
Site Supervisors check box | Send an alert to the 'Alert Email address' or 'Alert SMS' defined for the site supervisor. See Site Supervisors section for more information. |
Service Supervisors check box | Send an alert to the 'Alert Email address' or 'Alert SMS' defined for the service supervisor. See Service Supervisors section for more information. |
Employee Supervisors check box | Send an alert to the 'Alert Email address' or 'Alert SMS' defined for the employee supervisor. See Employee Supervisors section for more information. |
Others check box | Send an alert to email addresses as defined in text box. Use a semicolon to separate multiple email addresses. * |
SMS check box | Send an alert to the SMS number as defined in the text box. Use a semicolon to separate multiple numbers. * |
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Do not alter these settings. They are configured by Celayix.
Before Alert Emails can be sent, you must register the email program you will be using in Voice Xpress.
From the Alerts Setup screen, click File > Branch Alert Settings. The Branch Alert E-mail Settings screen should appear as shown in the figure below. 
Branch Alert Settings
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