This is a list of the most common questions answered by Celayix support team. For questions not answered here, contact your company's administrator.
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- This message indicates that the location that your device is reporting is outside of the required check-in zone .
- To successfully check in successfully, please move to inside the circle
- If you are sure that you are inside the required area, then your phone may not be reporting its location correctly. To verify there are no issues with your phone or phone provider, please use http://whereamirightnow.com to verify your location. (This website is independent of Celayix Software, and does a good job of telling you where the phone thinks it is.)
- If you find you are outside of the range, please turn off and on your phone's Location services. The services should resume normal operation within a few minutes.
- If the problem persists, please contact your Administrator with screenshots of the error and map. They can contact the Celayix Support team if they require further assistance
What does 'Your device accuracy is not acceptable' mean?
- This message indicates that your phone's Location service is reporting a poor degree of confidence in its location
- The accuracy is the reliability or trustworthiness of the location that the phone is reporting at that moment. Low numbers are better whereas high numbers indicates poor reception
- Accuracy is affected by environmental factors such as being indoors vs outdoors, surrounding structures, weather, etc.
- If you are at the correct location but the phone reports unacceptable accuracy, then try again. If the phone continues to indicate that the accuracy is unacceptable, try moving to a location that may get better reception
- If you are facing this problem and using WIFI network, please turn off network and use phone data to clock in. This will use very minimal data.
- If the problem persists, please contact your Administrator with screenshots of the error and map. They can contact the Celayix Support team if they require further assistance
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I have feedback for Celayix on Team Xpress. How do I share it with Celayix?
- To share any feedback with Celayix the app developer, please use the Feedback form within Team Xpress. You can access it through the Profile icon.
- We read all feedback and often incorporate feedback into future releases to improve ease of use for users.
- We are not able to respond to feedback, but if you include your email address we may contact you if we need more information. This is completely optional. By default we will not respond to feedback messages.
- Do not send questions about your shifts, absences, schedule, or anything else related to your work. This is for feedback about the app itself.
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I have read this FAQ page and watched the videos but I am still confused! What should I do?
- For assistance, please contact your company Administrator. If the problem needs escalation your administrator may contact the Celayix Support team.