...
Send Rules define how alert messages should be routed when a monitored attendance exception occurs.
Send Rules are defined according to call groupings containing a list of contacts – each call grouping is prioritized into 1st Clock (Call) Alert, 2nd Clock (Call) Alert, 3rd Clock (Call) Alert and 4th Clock (Call) Alert. When an alert occurs, messages are sent to the applicable call groupings in priority order (i.e. 1st Call Alert then 2nd Call Alert etc.) until the attendance exception has been resolved or responded to by a supervisor. Within each call alert group, you may define the number of alert message attempts before escalating the alert to the next call alert group. The Call Alert setup items are defined are as follows: 
Clock (Call)
Alert Setup
Item | Description | ||
Number of Attempts | Number of alert messages to be sent to the call alert group before escalating to the next call alert group. | ||
Alert Scheduled Supervisors Only | Send alerts only to supervisors that are scheduled during the time of the alert. | ||
With Service | Send alerts only to supervisors that are scheduled at the time of the alert with the specified service type. | ||
Employee check box | Send an alert to the 'alert email Alert Email address' or 'Alert SMS' defined for the employee. | ||
Customer check box | Send an alert to the email address defined for the customer. | ||
Site check box | Send an alert to the email address defined for the site. | ||
Site Supervisors check box | Send an alert to the the 'alert email addressAlert Email address' or 'Alert SMS' defined for the site supervisor. See Site Supervisors section for more information. | ||
Service Supervisors check box | Send an alert to the the 'alert email Alert Email address' or 'Alert SMS' defined for the service supervisor. See Service Supervisors section for more information. | ||
Employee Supervisors check box | Send an alert to the 'alert email addressAlert Email address' or 'Alert SMS' defined for the employee supervisor. See Employee Supervisors section for more information. | ||
Others check box | Send an alert to email addresses as defined in text box. Use a semicolon to separate multiple email addresses. | Execute Custom Procedure | A custom trigger procedure to be run concurrently with an alert. This function requires customization prior to being enabled.* |
SMS check box | Send an alert to the SMS number as defined in the text box. Use a semicolon to separate multiple numbers. * |
* See also Sending SMS messages from eTime Xpress
To setup Send Rules:
Anchor OLE_LINK1 OLE_LINK1
From the Voice Xpress Main screen, click File > eClock > Alert Setup > Alert Types – the Alert Setup screen should appear.Anchor OLE_LINK2 OLE_LINK2 - Select an Alert Type.
- Click a Clock tab (i.e. 1st Clock (Call), 2nd Clock (Call), 3rd Clock (Call) or 4th Clock (Call)) and click the Update button (
) - the fields under the call tab should become active. - Define the Call Setup information.
- Define the Distribution List.
- Click the Save button (
) to save the changes.
...