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After a confirm/unconfirm cutoff has passed, you may generate a view of confirmed and unconfirmed shifts using the Visual Scheduler as shown in the figure below (see the Scheduling User Guide for more information). 
Visual Scheduler – Reviewing Confirmed and Unconfirmed Shifts
Note: Unconfirmed shifts can be edited (i.e. set to open, tentative or deleted) using the Shift Toolbox in the Visual Scheduler.
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eClock is the time collection (Check-In & Check-Out) and workforce monitoring (ClockTrack and Alerts) module of Voice Xpress.
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Option | Description |
Max Hours for Early Check-In(System default = 12) | The maximum hours an employee can check-in prior to the scheduled start time of a shift. |
Max Hours for Late Check-In(System default = 12) | The maximum hours an employee can check-in after the scheduled start time of a shift. |
Ignore Yesterday(System default = No) | Limit the available shifts for check-in and check-out to shifts scheduled on the calendar date. This would generally apply to organizations without overnight shifts. |
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ClockTrack verifies an employee's location when they perform a Check-In & Check-Out function. The ID or location of the device that they are using to access the system is compared against a list of valid device or clock IDs defined for the site. For employees accessing via the telephone, the calling number captured by the caller ID function is used as the device ID. For employees accessing via the web interface, the IP address of provided by their PC ISP is used as the device ID. For Team Xpress geolocation the proximityis used as device ID.
If an employee checks-in/checks-out from a location transmitting an unregistered device ID, the invalid login is recorded and can be blocked and/or cause an alert to be sent.
Note: If you are identifying your employee's location using the calling phone number, ClockTrack requires that each analog phone line connected to Voice Xpress have the caller ID function enabled. Please contact your telecommunication provider for more information.
From the Voice Xpress Main screen, click File > eClock > ClockTrack Setup. The ClockTrack Setup screen should appear as shown in the figure below. 
ClockTrack Setup with Annotations
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Phone Numbers | Matching Clock ID formats |
6041234567 | 6041??4567 |
6041234567 | 604* |
6041234567 | 6??123* |
IP Addresses | Matching Clock ID formats |
192.168.1.11192 | 96.168112.?.11 |
192.168.1.11192 | 96.168112.* |
192.168.1.11 | 12??.* |
| Geolocation | Matching Proximity formats |
| yards | 50 YD |
| feet | 125 FT |
| meters | 40 M |
- Press the Enter key to save the record.
- Repeat until all valid clock ids are registered.
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By default, Supervisors can This section does not apply to the cloud version of Voice Xpress.
By default, Supervisors can "respond" to alerts – a process where Supervisors may call into Voice Xpress to stop an alert originating from a specific attendance exception.
To respond to an Alert:
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This section does not apply to the cloud version of Voice Xpress.
The attendance monitoring process is managed by a separate application called the Celayix Auto Monitor. The Celayix Auto Monitor processes attendance data at regular intervals to determine if attendance exceptions have occurred.
Celayix Auto Monitor is a standalone application and runs independently from both eTime Xpress and Voice Xpress. The Celayix Auto Monitor must be started and running before alerts can be sent by Voice Xpress.
If the Celayix Auto Monitor is not pre-installed, perform the following steps:
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This section does not apply to the cloud version of Voice Xpress.
Voice Xpress provides a separate viewer called the Alert Notice program which allows a history of alerts to be viewed online.
To install the Alert Notice program:
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This section does not apply to the cloud version of Voice Xpress.
The Time Entry feature in Voice Xpress allows employees to enter time sheet information over the telephone.
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This section does not apply to the cloud version of Voice Xpress.
Entry Settings define the format which shift information is to be entered into Voice Xpress. The following options are available when entering location (customer, site and service information) and break information:
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This section does not apply to the cloud version of Voice Xpress.
Job Codes allow you to define numeric codes to represent a specific customer, site and service combination. The purpose of Job Codes is to simplify the data entry process over the telephone.
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This section does not apply to the cloud version of Voice Xpress.
Job Code Groups allow you to define a profile of Job Code access rights. When an employee is added to a Job Code Group, they automatically inherit the Job Code access rights of the Job Code Group.
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This section does not apply to the cloud version of Voice Xpress.
The Time Off Request feature in Voice Xpress allows employees to request time off requests over the telephone. To review Time Off Requests, go to the Visual Scheduler > Tools > Time Off schedule and click File > Import> Time Off Requests.
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This section does not apply to the cloud version of Voice Xpress.
Voice Xpress allows you to record custom voice files for employee and customer/site names. By recording custom voice files, the playback of shift information will be more descriptive and useful to your employees. If a voice file does not exist, Voice Xpress will identify employees and customer/sites by their numerical ID numbers.
To record custom voice files:
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