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Schedule Change Acknowledgement
March 2017
For eTime Version 8.0.2




Table of Contents
Overview
Prerequisites
Setup the Schedule Change Acknowledgment feature
Schedule Change Acknowledgment Report

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1. The Schedule Change Acknowledgment is turned Off by default. Double click on 'OFF' under Status (1) to change it to ON

1. To log shift changes for reporting purposes, ensure the option 'Enable Schedule Change Tracking' is checked as above indicated by (2)

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1. On the Setup Tab there are 3 options that will trigger an alert:

Acknowledgement Allowed Interval – If a shift or scheduled change (deleted, updated or created shift) has not been acknowledged 14 days prior to the start of the shift then the employee will be able to see the change in the application Team Xpress in the Schedule area under Changes. They will not be sent an alert in this period but they are able to acknowledge the change via Team Xpress. Refer to the Team Xpress user guide for details on how to acknowledge the shift.
Acknowledgement Required Interval - If a shift or scheduled change (deleted, updated or created shift) has not yet been acknowledged 7 days prior to the start of the shift, the employee will receive an alert notifying the employee that there are changes in their schedule which are still not acknowledged. The alert will display the changes and will instruct how to review and acknowledge.
Acknowledgement Missed Interval – If a shift or schedule change (deleted, updated or created shift) is within 3 days of the start of the shift and has not yet been acknowledged by one or more employees, the employees' supervisor/scheduler will receive an alert. The alert will display the unacknowledged shifts and schedule changes grouped by employee and include employee contact information.
**The Acknowledgement Missed Interval is not available in the 8.0.3 release, and will be introduced in a future release**

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1. It is possible to display or hide specific fields. For example, if the shift end time needs to be hidden from the employee in Team Xpress, then this field can be set to hidden in the Schedule Change Notification. This is achieved by unchecking the box next to the field. If unchecked, the fields will still be used for tracking whether the employee needs to be notified.

1. Employee Tab – This section determines which distribution methods are used. Currently only the Employee Email and Employee SMS are available. They can be enabled independently of each other.

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1. The features for this report are as follows:

1. Specify the shift (Not the date the change was made)/shift log date range to report on
2. Group records in a variety of ways
3. Filter records by the major eTime Xpress elements and status
4. Filter records by Change Type. Changes are defined as follows:
5. "Created" means a new shift added to the database within the Acknowledgment Allowed Interval for the designated employee;
6. "Deleted" means a shift record within the Acknowledgment Allowed Interval has been deleted;
7. "Updated" means a change to one of the tracked fields for a shift within the Acknowledgment Allowed Interval has occurred, except where the employee ID has changed or the Shift Date has changed;
8. "New" means a shift existed with a Shift Date previously outside of the Acknowledgment Allowed Interval. As time passes the Shift Date is now inside the Acknowledgment Allowed Interval and therefore requires acknowledgment by the employee;
9. "Reassigned" means the Employee ID has been changed for a shift with a Shift Date inside the Acknowledgment Allowed Interval. The report will contain an entry for the original employee and the new employee;
10. "Moved" means a shift with a date inside of the Acknowledgment Allowed Interval has had the Shift Date updated.
11. Filter records by Acknowledgment Status.
12. By default, the report will display summary information. With this option selected, the report will provide a detailed log of all tracked changes inside Acknowledgment Allowed Interval, including before and after values and details of the eTime Xpress user who did the changes.

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