The Voice Xpress Administrator Guide will instruct you on how to setup and configure Voice Xpress.
Voice Xpress 5.4.0Administrator Guide (For eTime Xpress versions 7.008.000 and above) 
Table of Contents
1. Overview
2. Access Accounts
2.1. Branch Default Values
2.2. Create Access Accounts
2.3. Disabling Access Accounts
2.4. Time Zone Change
3. Schedule Publishing
3.1. Publishing Rules
3.2. Reviewing Confirmed/Unconfirmed Shifts
4. eClock (Previously TeleClock)
4.1. Check-In & Check-Out
4.1.1. Checking Into Scheduled Shifts
4.1.2. Checking Into Unscheduled Shifts
4.1.3. Rounding Rules
4.1.4. Safety Check Intervals
4.1.5. Multiple Check-Ins
4.1.6. Break Confirmations
4.1.7. General Options
4.2. ClockTrack (Previously CallTrack)
4.2.1. Add a Site
4.2.2. Register Clock IDs
4.2.3. Block Calls
4.3. Alerts
4.3.1. Enabling Alerts
4.3.2. Disabling Alerts
4.3.3. Message Fields
4.3.4. Header and Footer
4.3.5. Send Rules
4.3.6. Alert Email Addresses
4.3.7. Configuring Email Program
4.3.8. Designating Supervisors
4.3.9. Employee Supervisors
4.3.10. Employee Team Setup
4.3.11. Site Supervisors
4.3.12. Site Group Setup
4.3.13. Service Supervisors
4.3.14. Service Group Setup
4.3.15. Responding to Alerts
4.3.16. Starting Alert Monitoring
4.3.17. Reviewing Alerts Online
5. Time Entry
5.1. Entry Settings
5.2. Job Codes
5.2.1. Create Job Codes
5.2.2. Add Job Code Permissions to Employees
5.3. Job Code Groups
5.3.1. Create Job Code Groups
5.3.2. Add Job Codes to Job Code Groups
5.3.3. Add Employees to Job Code Groups
5.3.4. Add Job Code Groups to Employees
6. Time Off Requests
6.1. Time Off Request Defaults
6.2. Time Off Request Settings
6.3. Time Off Request Entry Options
7. Setting Security
7.1. Employee Security
7.2. Employee Security Groups
7.2.1. Add Employee Security Groups
7.2.2. Add Employees to Employee Security Groups
7.2.3. Add Employee Security Groups to Employees
7.2.4. Add Security Restrictions to Employee Security Groups
7.3. Supervisor Security
7.4. Supervisor Security Groups
7.4.1. Add Supervisor Security Groups
7.4.2. Add Supervisors to Supervisor Security Groups
7.4.3. Add Supervisor Security Groups to Supervisors
7.4.4. Add Security Restrictions to Supervisor Security Groups
8. Recording Voice Files
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This page applies to R814 and earlier of Celayix. Users of R900 and higher, refer to the relevant guides in the Schedule Xpress section.
Voice Xpress 5.4.0Administrator Guide
Table of Contents
1. Overview
This setup guide will help you configure the features found in Voice Xpress - the product requires some initial setup before your Employees can access the phone system. You will need to configure only those Voice Xpress features licensed by your organization.
From the Main Menu of eTime Xpress, click Go > Voice Xpress. The Voice Xpress Main screen should appear as shown in the figure below. 
Voice Xpress Main Screen with Annotations
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Item | Description |
Number of Attempts | Number of alert messages to be sent to the alert group before escalating to the next alert group. |
Alert Scheduled Supervisors Only | Send alerts only to supervisors that are scheduled during the time of the alert. |
With Service | Send alerts only to supervisors that are scheduled at the time of the alert with the specified service type. |
Employee check box | R814 - Send an alert to the 'Alert Email address' or 'Alert SMS' defined for the employee. R900 - Send an alert to the employee's Mobile phone and Email, as configured in Schedule Xpress |
Customer check box | Send an alert to the email address defined for the customer. |
Site check box | Send an alert to the email address defined for the site. |
Site Supervisors check box | Send an alert to the 'Alert Email address' or 'Alert SMS' defined for the site supervisor. See Site Supervisors section for more information. |
Service Supervisors check box | Send an alert to the 'Alert Email address' or 'Alert SMS' defined for the service supervisor. See Service Supervisors section for more information. |
Employee Supervisors check box | Send an alert to the 'Alert Email address' or 'Alert SMS' defined for the employee supervisor. See Employee Supervisors section for more information. |
Others check box | Send an alert to email addresses as defined in text box. Use a semicolon to separate multiple email addresses. * |
SMS check box | Send an alert to the SMS number as defined in the text box. Use a semicolon to separate multiple numbers. * |
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Do not alter these settings. They are configured by Celayix.
Before Alert Emails can be sent, you must register the email program you will be using in Voice Xpress.
From the Alerts Setup screen, click File > Branch Alert Settings. The Branch Alert E-mail Settings screen should appear as shown in the figure below. 
Branch Alert Settings
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