Schedule Xpress

How do I set up a Team Xpress account without actually sending an invitation to the employee?

Send the invitation to yourself:

• Create the employee using your own email address

• Send the employee an invitation by email

• When you get the email, accept the invitation and follow the instructions

• When prompted for a password, enter the password that you want the employee to have

• Enter the employee’s true email address

• Put checkmarks on the Consent box(es), That is a vital step, and can be done only through this process

• Logout of Team Xpress

• That’s it

What happened to the Void status?

In previous versions of Celayix there were three employee statuses: Active, Inactive, and Void. There was also a quasi-status of Void-Archived.

Now the three statuses are Active, Inactive and Archived. There is no more Void status. The reason for this is that many users told us that they always archived an employee immediately after setting them to Void. So we eliminated the middleman and skipped the Void status.

Celayix SMS Usage Warning

I received this email. What does it mean?

Celayix SMS Usage Warning

You have exceeded 75% of your SMS message allowance of 5000 for March which has 6 days remaining. Please contact Celayix support if you need to increase your SMS message allowance as overage charges will apply once you exceed 100% of your SMS message allowance. We can be contacted by replying to this email.

SMS / text messages are sent for these reasons:

1. An Invitation is sent to a new employee, and you have chosen the SMS option when sending the invitation. The invitation is for them to authorize their new Team Xpress account.

2. An Alert is sent to the employee when they do not check in, or check in late, or forget to do a safety check, or make other mistakes related to check in and out of their shifts.

3. A ‘General Notification’ is sent to an employee. These are generated by the Notify Employee item in Schedule Xpress.

4. Shift Change Acknowledgements are sent to remind employees that they have shifts that need to be acknowledged.

5. Shift Confirmation Reminders are sent when the employee is required to confirm that they will work a shift.

6. Shift Bid notifications related to bid invitations and bid results

7. Time off requests results - approved and declined

You can see the SMS messages that have been issued by going to the SMS Log Viewer. It shows the message along with who it was sent to.